By far, the hardest decision was launching a consultation on redundancies. We also got on implementing a range of measures to keep staff and passengers safe, such as signage, floor markings, enhanced cleaning programmes and installing hand sanitiser and protection screens throughout the terminal. This included everything from closing parts of the terminal to restricting spend on planned projects, all to protect the business. Such a quick decline in passenger numbers meant that we had to make a rapid series of operational changes to the airport. Whilst we were able to keep the number of compulsory redundancies to a minimum, it was an extremely challenging period” What immediate changes did you have to make in response to the pandemic, and what did you find the hardest problem to tackle? I have been incredibly proud to see colleagues throw themselves into supporting the community. We even have one of our buses that was designed to shuttle people between car parks now being used in the local community as a mobile testing centre, all while the airport remains open to receive vital goods, such as personal protective equipment (PPE). Throughout the pandemic, the airport has hosted a National Health Service (NHS) testing centre, staff have volunteered with charities in the local community and, more recently, at vaccine centres. While these restrictions have meant that operationally we are far quieter, it has given us an opportunity to expand our work with the local community. What was once a thriving transport interchange teaming with life now sits eerily quiet, patiently waiting to spring back into action. While these restrictions have meant that operationally we are far quieter, it has given us an opportunity to expand our work with the local community”Īs with all airports in the UK, coronavirus and the subsequent restrictions designed to minimise the spread of the virus has practically brought London Luton Airport ( LTN) to a standstill.
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